Refund policy

Most of URTHA's products are supplied by print-on-demand vendors, which means that all products are unique and produced only once ordered. This also means that in general, returns and exchanges are not supported if you ordered the wrong size, color, or simply don’t like the product.

However, under extenuating circumstances and solely at our discretion, we may offer partial refunds for returns in their original condition (tags and packaging intact) or allow exchanges for an additional cost. Please contact us at support@urtha.shop with your order # in the subject along with a detailed explanation of why you are requesting a return or exchange.

If there is a problem with an order:

If there is a problem with an order and/or the received products, please get in touch with our Support team within 30 days of product delivery. We can offer a free replacement or a refund only in case of a damaged product or a manufacturing error. Please include photos of the damaged or defective product with your request.

In case a replacement order is arranged, there is no need to send the original order back to us.

Please note: If the order shipping details were incorrect, or if you ordered the wrong size or color, URTHA will not be held responsible and will not offer replacements or refunds. You are responsible for providing the right information when you place your order. If you believe you have made an error after placing an order, you should contact us immediately to cancel your order before it has been processed (printed) and shipped.